TERMS & CONDITIONS AND PRIVACY POLICY

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Privacy Policy

Last updated: July 24, 2026

At Contoura, we value your privacy. This Privacy Policy explains what personal data we collect, why we collect it, and how we process it when you visit our website, shop with us, or contact our customer support.

By using our website, you agree to the processing of your personal data in accordance with this Privacy Policy.

What Personal Data We Collect

When you shop with us or use our website, we may collect the following information:

  • Name
  • Address
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment information (payments are securely processed by our payment providers—we never store your full card details)
  • Purchase history
  • IP address
  • Information about how you use our website
  • Communications with our customer support

You choose what information you provide to us; however, certain information is required for us to process your order.

Why We Process Your Personal Data

We process your personal data in order to:

  • Process and deliver your orders
  • Receive payments
  • Handle returns and claims
  • Provide customer support
  • Send order confirmations and shipping updates
  • Comply with legal obligations
  • Prevent fraud
  • Improve our website and services
  • Send newsletters and promotional offers if you have given your consent

Legal Basis

We process your personal data in accordance with the General Data Protection Regulation (GDPR).

The legal bases for processing include:

  • Performance of a contract (to process your purchase)
  • Legal obligations (such as accounting requirements)
  • Legitimate interests (to improve our business and prevent fraud)
  • Consent (for newsletters and marketing communications)

Cookies

We use cookies to ensure our website functions properly and to improve your browsing experience.

Cookies help us to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyze website traffic
  • Improve our services
  • Display relevant advertising

You can change or block cookies at any time through your browser settings.

Sharing of Personal Data

We never sell your personal data.

We only share information when necessary to operate our business.

Examples of recipients include:

  • Shopify (our e-commerce platform)
  • Payment service providers
  • Shipping carriers
  • IT service providers
  • Accounting systems
  • Government authorities when required by law

All of our partners process personal data in accordance with applicable data protection legislation.

Payments

Payments are securely processed by our payment service providers.

Contoura never stores complete payment card details or other sensitive payment information.

Marketing

If you subscribe to our newsletter, we may send you:

  • Promotional offers
  • Campaigns
  • Information about new products

You may unsubscribe at any time using the unsubscribe link included in our emails.

How Long We Store Your Data

We retain your personal data only for as long as necessary to:

  • Complete your purchase
  • Provide customer support
  • Comply with legal requirements
  • Handle returns and warranty claims
  • Meet accounting obligations

When your personal data is no longer required, it will be securely deleted or anonymized.

Your Rights

Under the GDPR, you have the right to:

  • Request information about the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to certain types of processing
  • Restrict processing
  • Receive your personal data in a structured, commonly used format (data portability)
  • Withdraw previously given consent

You also have the right to lodge a complaint with your local data protection authority.

Security

We continuously work to protect your personal data through appropriate technical and organizational security measures.

Only authorized personnel who require access to your information for their work are permitted to access it.

Links to Other Websites

Our website may contain links to third-party websites.

Contoura is not responsible for the content or privacy practices of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal data, please feel free to contact us.

Contoura
Köpestad 25
457 61 Hällevadsholm
Sweden

Email: edcompany8@gmail.com

Data Controller

Contoura is the data controller responsible for the processing of your personal data.

Address
Köpestad 25
457 61 Hällevadsholm
Sweden

Email: edcompany8@gmail.com