Returns & Refunds

At Contoura, we want you to be satisfied with your purchase. If there is an issue with your order, we're here to help.

Because many of our products are shipped directly from our international suppliers, physical returns are generally not required. Returning products internationally is often more expensive than the value of the item itself.

If your item arrives damaged, defective, incorrect, missing, or is not delivered, please contact us as soon as possible using the contact form on our website.

To help us process your request, please provide:

• Clear photos or a short video showing the issue.
• Your order number.
• A brief description of the problem.

Once we have reviewed your claim, we will determine the most appropriate solution. Depending on the situation, we may offer:

• A replacement item.
• A full or partial refund.
• Another suitable resolution.

In most cases, you will not be required to return the item.

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Refund Processing

If your refund request is approved, the refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.

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Need Help?

If you have any questions regarding your order, returns, or refunds, please contact us using the contact form at the bottom of our website. Our support team will be happy to assist you.